About the position
Your role
Strong monitoring prevents issues turning into major outages. It keeps services steady and predictable.
Role purpose To provide real‑time visibility of systems, identify anomalies quickly, and escalate issues using agreed processes. Key responsibilities
• Monitor infrastructure, applications, and services using approved tools
• Spot unusual patterns, alerts, or service disruptions
• Validate alerts before escalation
• Escalate in line with the documented workflow
• Keep monitoring logs complete and accurate
Your qualifications
• Share daily summaries of repeated issues or risks SMART expectations
• Respond to alerts in line with contractual SLAs and KPIs
• Follow escalation steps with zero deviation
• Maintain logs suitable for SLA reporting
• Highlight recurring issues to help avoid SLA breaches Expected qualifications
• Up to 2 Years of prior experience would be of benefit
• Ability to use monitoring tools (dashboards, alerting systems) • Strong attention to detail
• Clear written communication for logs and handovers
• Understanding of ITIL concepts
• Ability to work in a structured environment
L'ENTREPRISE
DXC CDG Maroc est une coentreprise marocaine entre le groupe international DXC Technology et la Caisse de Dépôt et de Gestion (CDG) du Maroc, spécialisée dans les services informatiques pour la transformation digitale des grandes entreprises et institutions.